FAQ

1. Do you offer free shipping?
Yes, all U.S. orders are shipped free of charge.

2. Do you ship internationally?
No, we currently ship only within the United States.

3. How long does order processing take?
Orders are processed within 1–2 business days.

4. How long does delivery take?
Delivery usually takes 3–4 business days after processing.

5. Can I return or exchange an item?
Yes, returns are accepted within 7 days of delivery. Exchanges are accepted within 10 days.

6. Who pays for return shipping?
Customers are responsible unless the item is damaged, defective, or incorrect.

7. What if my item arrives damaged or defective?
Contact us immediately with photos and order details. We will provide a replacement or full refund, including shipping.

8. When will I receive a refund?
Refunds are issued within 5–10 business days after we receive and inspect the returned item.

9. How do I contact customer support?
Email us at contact@Novalira.store or call 414-595-7028 during business hours.